Return and Refund Policy
At Zoryty, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help.
Return Period
You have 30 days from the delivery date to request a return.
Return Conditions
To be eligible for a return, the item must:
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Be unused, undamaged, and in its original packaging.
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Be accompanied by a receipt or proof of purchase.
Certain items, such as personalized or hygienic products (e.g., underwear, personal care items), are non-returnable.
How to Start a Return
To initiate a return, please contact us at contactzalvya@gmail.com with the following information:
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Order number
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Full name
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Reason for return
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Photo(s) of the item if damaged
Return shipping costs are the customer’s responsibility unless the return is due to our error (defective item, wrong product sent, etc.).
Return address:
Zoryty
60 Rue François 1er
75008 Paris, France
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved or not.
If approved, the refund will be processed to your original payment method within 5–10 business days.
If you have not received the refund after this period, please contact your bank or reach out to us for further assistance.
Exchanges
We do not offer automatic exchanges. If you want a different item, please return the original and place a new order.
Missing Orders
If your order appears lost or has not been delivered, please contact us as soon as possible so we can investigate with the carrier.
For any questions or assistance, contact customer service at contactzalvya@gmail.com.
Thank you for shopping with Zoryty.